FAQs
We receive a lot of questions about our scones, how they’re shipped, where they’re made, and more! Luckily, we have answers and have put together a list for you to reference as you shop. If you have any other questions that haven’t been answered here, just send us an email to cheers@thesconer.com.
Q: How do you process my credit card payment?
A: Credit card payments are processed through our credit card processor, Stripe. Stripe is an online payment processor for internet-based businesses. They handle billions of dollars of business transactions over the web each year and are a go-to solution for many online stores. You can see more about them here: https://stripe.com/.
Q: Do you keep my credit card information on file?
A: When you enter your credit card information on www.thesconer.com, it is encrypted via The Sconer’s SSL (Secure Sockets Layer). All card numbers are further encrypted when received by Stripe (our credit card processor) where their infrastructure stores, decrypts and transmits information to your financial institution. The Sconer does not store any credit card information in the process.
Q: How soon after I place my order do my scones ship?
A: Scone orders will advance to the fulfillment stage as soon as payment advances to the processing stage. We’ll have your order prepped and ready to send along its way and as soon as we get the green light we send the scones to your home! We’ve had some issues of fraudulent orders where orders were shipped prior to the payment step advancing and it ended in an unfortunate situation for us.
Q: How will the scones be packaged?
A: The scones are shipped to you frozen and with several gel ice packs to keep them fresh. Feel free to hold onto the ice packs for your packed lunches or picnics! They’re great for keeping fresh food, frozen. As soon as you receive your perishable package, pop the scones into your freezer. Then follow the instructions for serving included in your package (or included below).
Q: What if my scones were damaged in the shipping process?
A: Reach out to us at info@thesconer.com with a photo of the damage (this is only for our accounting records) and we’ll be happy to re-ship your product, free of charge!
Q: What are best practices for serving my scones?
A: When you received your scone package in the mail you should have popped the box into your freezer. So when the time comes when you’re ready to serve your scones to your guests, start by removing the packaged scones from the box (if you don’t need all of the scones, simply keep the others in your freezer). Use scissors to trim the sides of the wrapper so the scone slides out smoothly onto your serving platter. Lastly, either wait 30 minutes for them to be ready to eat or heat up the savory scones in the microwave for 10-15 seconds. Note: heating the sweet scones will melt the Signature Swirl of icing.
Q: What’s in the scones?
A: The main ingredient of our scones is Einkorn Flour. It’s a non-hybridized wheat flour harvested in Italy. The other ingredients are equally high quality ingredients like aluminum-free baking powder, real fruit and zests, and organic nuts. You can read more about the ingredients of our scones here: www.thesconer.com/about.
Q: Are your scones gluten-free?
A: Our scones are low gluten and made with a non-hybridized wheat flour that has been known to agree with those with a gluten-intolerance. To learn more about the flour we use, visit our partner’s website:
Q: Are your scones vegan?
A: As of today, being the day I’m writing this FAQ, we do not offer any Vegan scones. But it’s something I currently have in the test kitchen and hope to roll out some vegan options in the coming months. Stay tuned!
Q: Do you offer a plain scone?
A: All of The Sconer’s scones are packed with flavor and the opposite of plain. While we’ve received the request for a plain scone a couple of times it hasn’t been enough to drive the development of one. Please keep sharing your thoughts and we’ll keep our ear to the ground listening for the right queues to start up production.
Q: Where are the scones made?
A: The scones for sale on our online store (www.thesconer.com/shop) are made in our commercial kitchen facility located at: 2156 W. Northwest Hwy. Suite #312 Dallas, TX 75220
Q: Do you ship outside the U.S.?
A: Currently we do not market to nor ship to customers outside the U.S. Our customer base is mainly in Texas and to the states within the lower 48. As we grow, it’s part of our goal to market to all of the United States and Canada.
Q: How long do the scones last if frozen?
A: By keeping the product frozen they’ll keep for up to 12 months.
Q: How long do the scones last after thawed?
A: Scones should be consumed within the day after they’ve been thawed.
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